Tracking, delivery timing, weather delays.
Tracking emails sometimes get filtered into:
• Spam
• Promotions
• Updates
• Junk folders
If the product page listed a ship date, and that date has arrived, your order has shipped even if the email didn’t reach you.
You can always contact [email protected] if you want us to look it up. We’re always happy to help!
No, the price of our peaches and Farm Share boxes has not changed. What changed is how shipping is calculated.
For years, we absorbed most of the cost of shipping ourselves and charged customers far less than what it actually cost to get a box of fruit to the door. We were glad to do it, but it created a real problem: fruit spending too long in transit.
Peaches are tender and perishable, and summer makes it worse. Hot weather plus long distances on slower ground shipping meant peaches arriving bruised, overripe, or damaged. Last season we reshipped a large number of orders at no charge to make it right, which put even more fruit on trucks and left customers waiting on a replacement box.
So we made a change that protects your fruit. Peaches and Summer Farm Share boxes now ship UPS 2-Day, and shipping is charged at the real UPS rate for your address rather than a discounted flat fee. This gets your fruit to you fast, at the peak of ripeness, the way it’s meant to arrive.
To be clear: the cost of the fruit itself is exactly the same. The shipping amount you see at checkout is the actual UPS rate calculated for where you live. We made this change specifically because the slower, cheaper shipping was costing customers good fruit.
Questions about shipping or your order? Give us a call at 888-TREE-RIPE (888-873-3747).
Our team is happy to help. Reach out and we'll get back to you as soon as we can.
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