Return Policy
At Tree-Ripe Fruit Co., we work tirelessly to bring you the absolute best fruit possible. We stand behind every piece of fruit we deliver with our 100% satisfaction guarantee.
Our Guarantee
If your fruit arrives damaged, doesn’t meet our quality standards, or you’re not completely satisfied, we’ll make it right. We offer:
- Full refund to your original payment method
- Store credit (gift card) for a future order
The choice is yours!
How To Request A Refund
If you’re not completely satisfied with your order, please contact us within 7 days of delivery at:
📧 [email protected]
📞 888-TREE-RIPE (873-3747)
🕐 Monday-Friday, 9:00 AM – 4:00 PM CST
Please include:
- Your order number
- Photos of the fruit (if possible—this helps us maintain quality control)
- A brief description of the issue
You do not need to return the fruit. Our customer service team will review your request and process your refund or store credit within 1-2 business days.
Refund Timeline
- Refunds typically appear in your account within 5-7 business days
- Store credit (gift cards) are issued immediately via email
Farm Share & Subscription Orders
Farm Share boxes are non-refundable once shipped, but if you’re not satisfied with the quality, contact us and we’ll work with you to make it right for your next shipment.
Questions?
We’re here to help! Contact us at [email protected] or 888-TREE-RIPE (873-3747).
