Orders & Changes

Yes.
Use the cancel link in your reservation confirmation email.

If the window has already closed, reach out to support.

If you placed an order using a misspelled or old email, email [email protected] and we can correct it.
Order confirmations and tracking updates will then be sent to the right address.

Log into your My Account page to update payment details for future purchases.

Billing information on an order that has already been placed cannot be changed, but this does not affect shipment.

If your box has not shipped yet, email [email protected] and we will do our best to include your note.

Some gift messages appear on the shipping label, and others may be placed inside the box.

Not at this time.
Each order ships separately, and separate orders cannot be merged once placed.

Each address requires its own order.

If you have more than ten gifts to send, email [email protected] and we’ll help organize them.

First, check your tracking link in My Account or in your shipping confirmation email.

If tracking hasn’t updated or the package appears lost, email [email protected] and we’ll assist as needed.

Email support@tree-ripe.com

with:

• Your order number
• A photo (if helpful)
• What you expected
• What arrived

We’ll be happy to resend the correct item or issue a refund if necessary.

Just contact our support team and we’ll review the order, payment, and totals with you.
If anything looks off, we’ll be happy to correct it!

Technically, no.  Items ordered online for home delivery are different in quantity and cost than items available at the truck.  Typically, items at the truck are sold at bulk pricing and a much better deal, so if you’d prefer to pick up at the truck here is what we suggest:

1.  Make a reservation at https://tree-ripe.com/reserve/  Choose the items you’d like.  No payment is required.

2.  Contact Support  to cancel your order for home delivery:  https://tree-ripe.com/submit-ticket/ or email us at [email protected]

Tree-Ripe does not generally use promo codes or coupons.
If we ever offer one and you miss it, please reach out to us at [email protected] and we’ll do our best to help!

Yes, as long as your box has not shipped yet.

Email [email protected] as soon as possible so we can update the address before the label is printed.
Once a package is with the carrier, changes may not be possible.

Yes. Your reservation confirmation email includes a link to manage your reservation.

If you have an account (using the same email as your reservation):

• Adjust item quantities
• Cancel your reservation

If you don’t have an account, the link will only let you cancel. To make changes, either create an account with the same email or contact [email protected].

If the reservation window has closed, contact [email protected] and we’ll help if inventory allows.

If the order has not shipped yet, email [email protected].
We can often adjust quantities or update your selections, depending on harvest timing and inventory.

Once an order is packed or shipped, changes are no longer possible.