Question 1 of 12
I had an issue at a Fruit Stop. Who do I contact?
Email [email protected] with the location, date, and what happened.
We’ll follow up and resolve it quickly.
Refund policy
Refunds & Issues
No returns, but we always make things right.
12 Questions Answered
2 Min Read
Question 2 of 12
My issue isn’t listed here. What should I do?
Reach out anytime.
Our team is always happy to help with anything not covered above.
Question 3 of 12
What is Tree-Ripe’s refund policy?
We don’t accept returns on fruit or food items, but we always stand behind our products.
If anything arrives damaged, missing, spoiled, or not up to our usual standards, we will make it right with:
A refund or a replacement.
Just reach out to our customer service team at [email protected] and we’ll take care of you!
Question 4 of 12
My fruit arrived damaged. What should I do?
Email [email protected]
with:
• Your order number
• A brief description of the issue
• Photos (if possible)
We’ll arrange a replacement or refund right away.
Question 5 of 12
What if part of my order is missing?
If something didn’t make it into your box or you received the wrong item, contact us and we’ll correct it immediately.
Question 6 of 12
My fruit doesn’t taste right. Can I get a replacement?
Yes.
Nature isn’t always predictable, and occasionally a box may not meet expectations.
If you’re unhappy with flavor, ripeness, or quality, email our team at [email protected] and we’ll make it right!
Question 7 of 12
Why can’t Tree-Ripe accept returns?
Fruit is perishable, so it can’t be shipped back safely or resold.
That’s why we use a quality guarantee instead of a return process.
Our goal is always to take care of you quickly.
Question 8 of 12
What if my box wasn’t full?
Fruit is packed by weight or volume, not by how tightly it fills the box.
Size varies by crop, which can make some boxes look less full even when the correct amount is included.
If you believe something is missing, contact our team and we’ll review it with you.
Question 9 of 12
What if the weather delayed my shipment and the fruit was affected?
Extreme heat or freezing temperatures can damage fruit during transit.
If weather affects your order, let us know and we’ll replace it or refund it.
Question 10 of 12
What if the carrier lost my package?
If tracking shows no movement or the box appears lost, contact us.
We’ll investigate and send a replacement if needed.
Question 11 of 12
How long do refunds take to process?
Once issued, refunds typically take:
• 3–5 business days for most banks
• Up to 7 days during peak holiday periods
Your bank controls the speed of the final posting.
Question 12 of 12
What happens if I miss my Fruit Stop pickup?
Nothing is charged. Reservations are free to make – you only pay when you pick up at the truck.
If you miss your pickup window:
- You won’t owe anything
- Your reserved items are released to walk-up customers
If something unexpected came up, contact us and we’ll help you find another option.
Still Have Questions?
Our team is happy to help. Reach out and we'll get back to you as soon as we can.
