Refunds & Issues

If something didn’t make it into your box or you received the wrong item, contact us and we’ll correct it immediately.

Yes.
Nature isn’t always predictable, and occasionally a box may not meet expectations.
If you’re unhappy with flavor, ripeness, or quality, email our team at [email protected] and we’ll make it right!

Fruit is perishable, so it can’t be shipped back safely or resold.
That’s why we use a quality guarantee instead of a return process.
Our goal is always to take care of you quickly.

Fruit is packed by weight or volume, not by how tightly it fills the box.
Size varies by crop, which can make some boxes look less full even when the correct amount is included.

If you believe something is missing, contact our team and we’ll review it with you.

Extreme heat or freezing temperatures can damage fruit during transit.
If weather affects your order, let us know and we’ll replace it or refund it.

If tracking shows no movement or the box appears lost, contact us.
We’ll investigate and send a replacement if needed.

Once issued, refunds typically take:

• 3–5 business days for most banks
• Up to 7 days during peak holiday periods

Your bank controls the speed of the final posting.

Nothing is charged. Reservations are free to make – you only pay when you pick up at the truck.

If you miss your pickup window:

• You won’t owe anything
• Your reserved items are released to walk-up customers

If something unexpected came up, contact us and we’ll help you find another option.

Email [email protected] with the location, date, and what happened.
We’ll follow up and resolve it quickly.

Reach out anytime.
Our team is always happy to help with anything not covered above.

We don’t accept returns on fruit or food items, but we always stand behind our products.

If anything arrives damaged, missing, spoiled, or not up to our usual standards, we will make it right with:

A refund or a replacement.

Just reach out to our customer service team at [email protected] and we’ll take care of you!