Tracking, delivery timing, weather delays.
Most orders arrive within 1 to 5 business days after shipping, depending on your location.
During busy holiday seasons, delivery carriers may take longer or deliver later into the evening.
Not automatically.
Home delivery and Fruit Stop inventory are separate.
If pickup is preferred:
Cancel your home delivery order (before it ships)
Reserve items at your preferred Fruit Stop
Yes.
You will receive:
Order confirmation email
Shipping confirmation with tracking
Optional out for delivery notifications, depending on the carrier
If you don’t see these, check spam or search your inbox for “Tree-Ripe.”
Technically, no. Items ordered online for home delivery are different in quantity and cost than items available at the truck. Typically, items at the truck are sold at bulk pricing and a much better deal, so if you’d prefer to pick up at the truck here is what we suggest:
1. Make a reservation at https://tree-ripe.com/reserve/ Choose the items you’d like. No payment is required.
2. Contact Support to cancel your order for home delivery: https://tree-ripe.com/submit-ticket/ or email us at [email protected]
Tracking emails sometimes get filtered into:
• Spam
• Promotions
• Updates
• Junk folders
If the product page listed a ship date, and that date has arrived, your order has shipped even if the email didn’t reach you.
You can always contact [email protected] if you want us to look it up. We’re always happy to help!
No, the price of our peaches and Farm Share boxes has not changed. What changed is how shipping is calculated.
For years, we absorbed most of the cost of shipping ourselves and charged customers far less than what it actually cost to get a box of fruit to the door. We were glad to do it, but it created a real problem: fruit spending too long in transit.
Peaches are tender and perishable, and summer makes it worse. Hot weather plus long distances on slower ground shipping meant peaches arriving bruised, overripe, or damaged. Last season we reshipped a large number of orders at no charge to make it right, which put even more fruit on trucks and left customers waiting on a replacement box.
So we made a change that protects your fruit. Peaches and Summer Farm Share boxes now ship UPS 2-Day, and shipping is charged at the real UPS rate for your address rather than a discounted flat fee. This gets your fruit to you fast, at the peak of ripeness, the way it’s meant to arrive.
To be clear: the cost of the fruit itself is exactly the same. The shipping amount you see at checkout is the actual UPS rate calculated for where you live. We made this change specifically because the slower, cheaper shipping was costing customers good fruit.
Questions about shipping or your order? Give us a call at 888-TREE-RIPE (888-873-3747).
Your fruit is packed in protective, padded boxes designed to withstand travel.
Because produce varies in size, boxes may look slightly oversized, but the amount you purchased is always included.
We never use cold storage for extended periods.
Your fruit is packed fresh from the harvest.
We work with UPS, FedEx, and Spee-Dee Delivery Service, depending on your location.
To protect your fruit:
• Boxes should be brought indoors as soon as possible
• Avoid leaving fruit exposed to extreme heat or cold
• Consider shipping to a workplace or neighbor if no one will be home
Our products are always guaranteed, even if the weather affects your box.
We are here to help.
Email us at [email protected]
with:
• Your order number
• A brief description of the issue
• Photos of the damaged box or fruit (if possible)
We’ll replace your order or issue a refund.
Yes.
If temperatures across a large part of the route drop into dangerously cold ranges, we may delay shipments to protect your fruit.
If this happens:
• We will update the product page
• You will receive an email notification
• New ship dates will be posted as soon as conditions allow
No.
Guest checkout works normally.
Creating an account simply helps you track past orders and view shipment history.
No.
Receipts are sent by email only. There are no invoices or packing slips inside the box.
This helps keep your gift shipments private.
Yes, but each address must be placed as a separate order.
If you have more than ten gift orders to send, contact us at [email protected], and we’ll help organize them.
Yes, with limitations.
During checkout, you can enter a short note in the Order Notes (optional) box.
We will include your message either on the shipping label or inside the box whenever possible.
We recommend telling your recipient that a package is on the way, since no printed invoice is included.
If the box hasn’t shipped yet, yes.
Contact our support team as soon as possible.
Once a label has been printed, changes may not be possible depending on the carrier.
Not at this time.
Because our fruit is sold at bulk pricing and harvested-to-order, our pricing is already designed to be the best value possible.
Tree-Ripe ships most home delivery items throughout the continental United States.
• We cannot ship produce to Alaska, Arizona, or Hawaii
• California availability is limited due to agricultural regulations
• We cannot ship produce to P.O. boxes
These items can be shipped to most states without restrictions.
Fruit is resilient during normal transport.
However, extreme heat or freezing temperatures can affect quality.
If you’re unsure, contact our support team at [email protected] so we can help!
Home delivery items are harvested to order and shipped during the fruit’s natural season.
Each product will show one of the following badges:
• Coming soon
• Pre order
• In Season
• Out of Season
• Season ended
Not at this time.
Delivery dates depend on:
• Harvest timing
• Shipping schedule
• Carrier transit times
The ship date listed on the website is the day your box leaves the farm or packing facility.
Our team is happy to help. Reach out and we'll get back to you as soon as we can.
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